Social media has succeeded by being more human.
Social media succeeded by abandoning the traditional mindset and assumptions of our machine-based organizations, and instead embracing ideas that are much more consistent with what it means to be human. In social media, relationships matter. So does trust. So do things like meaning, humor, transparency, authenticity, and creativity. Social media is built on the principle that control is a thing of the past, and that the results you get are not always the ones that you were seeking when you started. Those principles are much more aligned with what it means to be human, than with what makes machines work well. That is fundamentally why social media has been so explosive. We like being human. We can’t help it. When we get access to something that lets more of our humanity come out, we are drawn to it. That is why we are flocking to social media.